Privacy Policy

1. Scope of Application

This privacy policy applies to all personal information submitted by users and automatically collected by the website when users visit and use the Umbram official website. By using this website, you agree to all terms of this privacy policy.

2. Information Collected

  1. Information you voluntarily provide: Name, email address, shipping address, phone number and payment‑related information submitted during account registration, order placement, email subscription or customer‑service inquiries.
  2. Information automatically collected by the website: Browser type, operating system, IP address, visited pages, dwell time. Cookies are used to track shopping‑cart status and user preferences, as well as for analytics and advertising (including Google DoubleClick advertising cookies. You may opt out of tracking).
  3. Purposes of Cookies: Save shopping‑cart contents, remember user preferences and gather access statistics. You may disable cookies in your browser; however, some website functions may no longer work properly.

3. How Information Is Used

  1. Process orders, arrange delivery and provide after‑sales customer service.
  2. Send order updates and logistics notifications.
  3. Deliver product and promotional marketing emails subject to your consent.
  4. Maintain website operations, troubleshoot malfunctions and enforce security protections.
  5. Collect product‑experience statistics to improve the website and offerings.

4. Information‑sharing Rules

  1. Intra‑group sharing: User information may be shared among Umbram group subsidiaries for delivering relevant product and service offers.
  2. Third‑party service providers: Necessary data is shared with fulfilment partners, payment processors, email‑marketing vendors and web‑hosting providers. These parties may only process data under Umbram’s instructions and shall not repurpose it.
  3. Mandatory legalr disclosure: Information may be disclosed in response to court subpoenas and legal requirements; to enforce website terms of use; or to protect the safety of Umbram, its users and the public.
  4. Business transition: In the event of a company sale, merger or restructuring, personal user data may be transferred as part of corporate assets.
  5. Personal data will not be sold to unrelated third parties for commercial purposes.

5. Children’s Privacy (COPPA Compliance)

The website does not knowingly collect personal information from children under 13. If a child’s personal data has been submitted, parents may call customer service at 1‑800‑387‑5122 and Umbram will delete all such child‑related records.

6. Third‑party External Links

The website contains links to external sites. Those third‑party websites maintain their own independent privacy policies. Umbram is not responsible for third‑party privacy practices. Please review their respective privacy statements when visiting external links.

7. Your Rights and Choices

  1. Unsubscribe from marketing emails: Each marketing email includes an unsubscribe link at the bottom to stop receiving promotional messages. You will still receive essential order‑related notifications.
  2. Cookie controls: You may reject or delete cookies via your browser settings. Google ad‑tracking can be disabled in Google’s ad‑settings portal.
  3. You may contact customer service to request access to or correction of your personal data stored in Umbram’s systems.

8. Policy Revisions

Umbram reserves the right to revise this privacy policy at any time. Updated versions are published directly on this privacy‑policy page. Continued use of the website constitutes acceptance of the revised terms.

9. Privacy‑related Contact Information

‑ North‑America customer‑service phone: 1‑800‑387‑5122 ‑ Email: [email protected]